Advice
We listen to your situation before we recommend anything. Needs are clarified by phone or video; we collect the site data together with you. Only then is there a specific model recommendation. The consultation is free of charge.
Service and backing
A single contact, from the first conversation to ongoing maintenance.
Ektennsa in Berlin is your contact, from advice through installation to annual maintenance. Installation is carried out by your installer or a company in your region, according to AQUATO's specifications. Where a local partner already exists, we put you in touch. We are building our partner network in South America.
Concept
How our service is organised.
Ektennsa is your central contact: you buy directly from us in Berlin, and you talk to us about all questions concerning the plant. The technical execution (earthworks, installation, maintenance) is taken on by a company in your region, because travel distances need to be short. This can be your own installer or, where one exists, a partner we recommend to you.
The executing company works according to AQUATO's installation and maintenance specifications. We provide support from Berlin, answer technical queries and, if necessary, bring in AQUATO's technical team in Germany. As a result, quality does not depend on a worker's mood, but on clear specifications.
How to report an issue
If there is a problem, you are not alone.
If anything ever happens with your plant, just write to us at contacto@ektennsa.com and briefly describe the problem. We receive the enquiry, clarify it with you and your installer and, if necessary, bring in AQUATO's technical network in Germany. Many cases are resolved remotely.
- You report by email
- Ektennsa Berlin
- Your installer or AQUATO
- Solution for your plant
You have one point of contact. We have the technical network.
We do not send you from company to company: we handle the coordination.
Three pillars
What we do for you.
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Installation
Installation is carried out by an installer or a company in your region, according to AQUATO's installation specifications. Where a local partner or distributor exists, we put you in touch with them or with the company. During earthworks, installation, connection and commissioning we ourselves answer the technical queries from Berlin. You and your maintenance staff receive instruction on operation.
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Maintenance
One maintenance visit a year is usually enough, carried out by a specialist company in your region, which we contact in good time, according to AQUATO's maintenance protocol. At each visit, oxygen, sludge and pH value are measured and recorded. With PROCloud remote monitoring (standard on ORKA) you can also keep the plant under control remotely.
Partner network
How our network is growing.
Our pilot plant has been operating since 2015 in Laja, in the Biobío Region, Chile. Today you buy directly from Ektennsa in Berlin and, in parallel, we are building a network of local partners and distributors in South America. If there is no partner in your region yet, a local company carries out the installation according to AQUATO's specifications, and we coordinate from Berlin.
Service questions
Answers about partners, faults and costs.
Our partner network in South America is being built up. Tell us your location: if there is already a partner there, we put you in touch. If not, your installer or a company in your region carries out the installation according to AQUATO's specifications, and we support the project from Berlin.
You report the fault to us by email, we receive it and clarify the next steps. For acute faults we respond as soon as possible, and many cases are resolved remotely. Through PROCloud remote maintenance (standard on ORKA) we often see fault patterns before they become visible. If work on the plant is required, it is carried out by your installer or a local specialist company, and we coordinate the steps with them.
Costs depend on the size of the plant, the region and the company carrying out the maintenance. For a small PUMP, maintenance costs are typically in the low three figures per year; for a large ORKA, several times that amount. We are happy to help you estimate them.
First step
Let's talk about service and maintenance.
Tell us the plant size, the region and whether it is a new plant or one that has already been built. We clarify with you how installation and maintenance can be handled in your region and, where one exists, point you to a local partner. We reply within two working days.
or directly: WhatsApp · contacto@ektennsa.com